Case Study
Strategic Thinking

WISH: At the Forefront of the Work-at-Home Revolution

Resilience Now Video

Looking for ways to address volume fluctuations and forecasting challenges, US-based online marketplace WISH chose to add capacity with the new, innovative Teleperformance Cloud Campus model.

Adding capacity with work-at-home agents offered the versatility WISH needed, and this revolutionary approach for managing remote teams also delivered exceptional service quality, consistency, and efficiency.

With remote agents empowered to work from anywhere – even a different country – WISH was able to:

  • Greatly expand the talent pool and attract more qualified candidates
  • Accelerate hiring and staffing by 63%
  • Decrease absenteeism by 82%
  • Increase agent satisfaction by 1.2%
TP Cloud Campus Model

With remote agents empowered to work from anywhere – even a different country – WISH was able to:

  • Greatly expand the talent pool and attract more qualified candidates
  • Accelerate hiring and staffing by 63%
  • Decrease absenteeism by 82%
  • Increase agent satisfaction by 1.2%

By centralizing support teams within one of our Cloud Campus Hubs, dedicated resources are specifically devoted to recruiting, training, supporting, and managing work-at-home teams. Best practices are also easily shared, implemented and standardized to improve collective performance.

During the global crisis, WISH was able to transition 80% of their workforce to work-at-home in under one day. Read the E-book to learn how.

With work-at-home solutions an essential part of doing business in the new, post-Pandemic world, it’s all about security, scalability, and efficiency. So, WISH was among the first to benefit from the revolutionary new Cloud Campus model.

Learn how WISH leveraged TP’s Cloud Campus to:

  • Effectively address volume fluctuations and changing staffing needs
  • Move 80% of their workforce to a remote work model in just one day without
  • experiencing any CX disruptions
  • Accelerate recruiting and hiring by 62%
  • Decrease agent absenteeism by 82%

Paper _wish

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With work-at-home solutions an essential part of doing business in the new, post-Pandemic world, it’s all about security, scalability, and efficiency. So, WISH was among the first to benefit from the revolutionary new Cloud Campus model.

Learn how WISH leveraged TP’s Cloud Campus to:

  • Effectively address volume fluctuations and changing staffing needs
  • Move 80% of their workforce to a remote work model in just one day without
  • experiencing any CX disruptions
  • Accelerate recruiting and hiring by 62%
  • Decrease agent absenteeism by 82%

Paper _wish

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