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Strategic Thinking

Harvard Business Review Analytic Services White Paper: The Pitfalls of Overlooking the Back Office

Companies who neglect to invest in back office operations risk a failure to deliver on brand promises and customer service expectations. Disappointing customers in this way erodes trust and can sabotage the bottom line. Read this exclusive research report for real-world applications and examples from independent interviews conducted by Harvard Business Review Analytic Services.
Download the White Paper
Download the White Paper

Businesses around the world have engaged in a furious battle to woo customers by transforming front-end, customer-facing operations. But the most successful organizations have also invested in digitally transforming back-end, operational delivery to better ensure a consistent experience throughout the customer journey and life cycle.

This free White Paper created by Harvard Business Review Analytic Services highlights:

  • Why back-office capabilities are critical for delivering on a company’s brand promise
  • Real-world examples from actual Teleperformance clients
  • Best practices for improving and optimizing back-office capabilities

 

Download now
Download the White Paper

Businesses around the world have engaged in a furious battle to woo customers by transforming front-end, customer-facing operations. But the most successful organizations have also invested in digitally transforming back-end, operational delivery to better ensure a consistent experience throughout the customer journey and life cycle.

This free White Paper created by Harvard Business Review Analytic Services highlights:

  • Why back-office capabilities are critical for delivering on a company’s brand promise
  • Real-world examples from actual Teleperformance clients
  • Best practices for improving and optimizing back-office capabilities

 

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